Privacy Policy

The Skin Investment Clinic (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website [www.skininvestmentclinic.com] (the “Site”), you agree to the practices described in this policy.

Who We Are

The Skin Investment Clinic is the data controller of your personal data. Our contact details are:

The Skin Investment Clinic Ltd

Email: info@theskininvestmentclinic.com

Phone: 07887 855 539

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

What Personal Data We Collect

We collect the following types of personal data:

• Information you provide to us when you:
• Book appointments
• Contact us via forms or email
• Register for newsletters or updates
• Make purchases or payments
• Provide health-related information in consultations

We may collect:

• Name
• Email address
• Telephone number
• Postal address
• Payment information (via third-party payment providers)
• Medical or skincare information relevant to your consultation

Information We Collect Automatically. We may collect technical data when you visit our Site, including:

• • IP address
  • Browser type and version
  • Device type and OS
  • Pages visited and time spent
  • Referring website

This information is collected via cookies and analytics tools (see Section 6).

Legal Bases for Processing

We only process your personal data where we have a lawful basis under UK GDPR:

• Consent – When you subscribe to newsletters or provide information voluntarily
• Contract – To fulfil a service or appointment request
• Legal obligation – To comply with regulatory or tax laws
• Legitimate interests – To improve our services and manage our relationship with you
• Vital interests – To protect your health or safety in a clinical context

How We Use Your Personal Data

We may use your information to:

• Schedule and manage appointments
• Provide skincare and aesthetic treatments
• Communicate with you (e.g., booking confirmations, follow-ups)
• Send marketing and promotional emails (if you have opted in)
• Process payments
• Comply with medical and professional regulations
• Improve our website and services

How We Share Your Data

We do not sell your personal data. We may share it with trusted third parties, including:

• Payment processors (e.g., Stripe, Square)
• Booking systems or CRM platforms
• Professional advisors (legal, financial, IT support)
• Regulatory bodies if required by law
• All third-party processors are contractually obligated to protect your data.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience. You can manage or block cookies through your browser settings. For more detail, see our Cookie Policy.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including:

• Appointment and treatment records: up to 8 years (or as required under UK medical regulations)
• Marketing data: until you unsubscribe
• Financial data: for at least 6 years for accounting purposes

Your Rights Under UK GDPR 

You have the following rights:

• Right to access – Request a copy of your personal data
• Right to rectification – Correct inaccurate or incomplete data
• Right to erasure – Request deletion of your data (subject to legal obligations)
• Right to restrict processing – Ask us to limit how we use your data
• Right to data portability – Request data in a structured, machine-readable format
• Right to object – Object to data processing for direct marketing
• Right to withdraw consent – Where processing is based on your consent

To exercise your rights, please email us at info@theskininvestmentclinic.com

If you’re not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

Data Security

We implement appropriate technical and organisational measures to secure your data from loss, misuse, or unauthorised access. These include:

• Secure servers and encryption
• Password-protected systems
• Regular staff training on data protection

However, no system is completely secure, and we cannot guarantee absolute data security.

Third-Party Links

Our Site may include links to external websites. We are not responsible for the content or privacy practices of those websites.

Changes to This Privacy Policy

We may update this policy occasionally. The revised version will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about your data or this policy, please contact:

The Skin Investment Clinic

info@theskininvestmentclinic.com

www.thekininvestmentclinic.com

07887 855 539